FAQ
Shopping:
Sell Out? What If The Item I’m Interested In Is No Longer Available In My Size?
New items can be sold out rather quickly, but we may get more soon!
Please contact our customer care department via email and we will do our best to notify you if the item becomes available again. Please include the best email address for reaching you when the item becomes available.
What Should Do If The Size On The Tag Is Different From What I Ordered ?
The size show on the website will be converted into international size before products are put on sale, which is standard and regular. Therefore, if you find that the size you get is not the same as shown on the website, don’t panic and worry. That size we sent you is right. Put them on first and see how it turns out. If they don't fit you well, you could return them definitely. (Please check our return & refund policy)
Why The Color Of Received Clothing Is A Little Different From What I Saw Online ?
The camera's perspective and the extent of lighting may cause a little color difference. Hope you could understand us. If it does not affect the appearance and mood about your favorite clothing, we hope you can keep clothing. We will give you promotion code as the compensation for the future purchase. However, we will try our best to avoid the matter happens.
Any Store Locations ?
We just do the business online. Even if it is online, we always try our best to provide the best shopping experience to all customers. If you have any suggestion or no good shopping experience, pls feel free to contact us via email [email protected]
Where Do You Get Our Clothes ?
All the apparels come from the factories in China. So the quality, the fabric and the design have guarantee so that we can build our own reputation and offer our customers our best service.
Not Be Sure About A Size Or Have A Fit Question. How Do I Find This Information ?
Please see our Size Guide in the product detail page. If you still have specific questions about a fit of an item or measurement guidelines, please email us.
Need To Change Something On My Order, How Can I Do That ?
If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once the parcel was processed and sent to the post office, we will be unable to make any changes.
Can I Get More Information On A Product ?
We try to publish as much useful info as we can about all our products, to help you buy the things that will suit you best.
The product page for every item includes sizing, a detailed description, care instructions, and most importantly, plenty of images.
If there is anything further information you feel we need to put on there to help you, just let us know what information you'd like to see and we'll do our best to include it.
Payment:
How Do I Pay For My Order ?
We like to give you plenty of payment options: we accept Paypal, Visa, MasterCard credit card as our secure payment method which accepts all kinds of credit or debit cards. We also take security very seriously indeed, so your details will be safe with us.
All credit and debit card holders are subject to validation and authorization by both us and the card issuer, to maintain security and prevent fraud.
Is It Safe To Use My Credit Card On The Website ?
Please don’t worry; it is safe to order on our website.
We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. None of your credit-card details will be revealed.
During checkout, when you enter your credit card & personal information at our online store, you are passing the information securely to us, using secure socket layer technology (SSL).Welcome to choose your favorite items on our website.
If your have any questions, please contact us directly S[email protected]Marvemen.com